I can't connect to the internet

There are many reasons this error could occur, so trouble shooting should occur in a methodical order.

The first step is to reset your modem/router, to do this, you simply turn it off for a few seconds and turn it back on. After around 3 minutes the router should be reconnected and internet access will be working again.

If it doesn't re-connect after a reset, you need to turn it off for at least 20 minutes and then turn it on again. In 99% of cases this fixes the problem.

If this does not fix the problem please call the Help Desk and our staff will help you troubleshoot the error. The first question staff will ask is if you have reset (turned on and off) the modem as well as the 20 minute reset.